Saturday, February 18, 2006

Settling a Diminished Value Claim - Tips from a Licensed Appraiser

On average, upon hiring Appraisal Group of America to complete a comprehensive diminished value appraisal, our clients report resolution within thirty to sixty days. The outcome of this process often concludes with a settlement check and a very pleased client. As such, approximately, 70 to 80% of our business consists of repeat customers or client referrals.

Regardless, there are those occasions in which the claimant encounters an insurance company that will not engage in good faith practices and/or employs delay tactics. The following is lists of steps that will help those clients settle their diminished value claims in a proactive, positive manner.

Always get a comprehensive, diminished value appraisal from a licensed and reputable company such as Appraisal Group of America. Our company will help you through the diminished value claim process from start to finish. If we encounter a stumbling block, we are able to refer our clients to additional sources of recourse.

Upon completion and approval of the diminished value appraisal, Appraisal Group of America sends via facsimile the signed document to the insurance adjuster. We suggest a proactive stance, with the client contacting the adjuster and initiating dialog. As with any business negotiation, it is strongly recommended that the client begins his or her negotiations at an amount significantly higher than what would be considered fair compensation. This will compensate for the insurance company adjuster whose job is often to “adjust” the client out of their diminished value compensation.

Inform the adjuster that you have received an independent, comprehensive diminished value appraisal and if they [the insurance company] do not wish to accept this appraisal and pay the full settlement amount, to hire their own diminished value appraisal.

If the adjuster assigned to the claim is uncooperative, ask to speak with his or her supervisor. This strategy is beneficial in several ways. First, few of us wish to have our poor behavior or uncommunicative stance reported to a higher up. Secondly, as the supervisor is often a harried individual, he or she will wish to get the claim solved quickly. Finally, the supervisor may have the authority to approve funds far and above what the initial line adjuster is able to due to company policy.

Being persistent (read calling the supervisor on a daily basis) is often a necessary step that does produce results. This is an example of the proverbial squeaky wheel getting the grease. Although other companies may advocate writing letters, the constant reminder via a phone message is difficult to ignore and may very well work in the client’s favor.

On occasion, calling the insurance commissioner in the state where the diminished value claim occurred produces viable results. We have spoken with many clients who report that once the insurance commissioner has been involved, the insurance company in turn makes a significant offer within days. For your convenience, we offer a list of the insurance commissioners in each state to help our clients navigate through the process as quickly and effortlessly as possible.

Appraisal Group of America also works with the top diminished value attorneys in the United States. In the 1% of cases where an attorney is needed, we work with the best to help collect thousands of dollars for our clients.

Last but not least, Appraisal Group of America’s diminished value appraisals can reduce your income tax obligation significantly. Any portion of the diminished value appraisal that you were unable to collect, is considered an “Unrecoverable Casualty Loss” and may be deducted from your income taxes. This tax deduction holds regardless if the accident was your fault, the fault of another person, or if a flood or other such incident occurred and diminished the value of the vehicle. Even the fee for the diminished value appraisal is a deduction.

Call Appraisal Group of America today at (877) 655-1661 and talk to our licensed professionals free of charge regarding your diminished value claim.. We are here for you.


Terry and Monica Fisher
autoloss.com

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Friday, February 10, 2006

Is the adjuster lying to me about diminished value?

The truth, the whole truth, and nothing but the truth
Or….
what your adjuster won’t tell you about diminished value claims….


As owners of Appraisal Group of America, where superior customer service is the norm, we help clients navigate thru diminished value claims on a daily basis. The following scenario represents a typical client case. It unfolds with the client contacting Appraisal Group of America after the individual has been in an automobile accident and has begun dialog with their insurance claims adjuster about diminished value. These statements are a sampling of erroneous statements made by the aforementioned adjusters.


1. “I have never heard of diminished value”. As a licensed appraiser, I am required take an insurance test every two years. This exam specifically addresses diminished value. As such, it stands to reason that licensed adjusters regardless of their place of employment know about diminished value. Unfortunately, this denial of knowledge is undoubtedly a stall tactic so that the adjuster can delay in a discussion of funds owed. This statement is supported by reviewing the adjuster’s exam materials and test, wherein it specifically states that the fiduciary duty to the insurance company is the number one priority. There is no time given to discussions of responsibility or fairness.


2. “The repair is up to industry standards so we {the insurance company] do not owe you diminished value”. This statement is also false. Simply stated, the measure of damages is the monetary value of your vehicle before the collision versus the monetary value of the vehicle after the collision – even if the vehicle has been repaired. For example, if a BWM valued at $30,000 is in a significant accident, the results of which of $10,000. then the vehicle will be worth approximately 30%-40% less prior to the wreck due to its diminished value. BMW dealers and automobile dealers in general, will not put a frame or structurally damage vehicle on their car lot due to legal issues. Furthermore, a reputable dealer does not want his or her reputation by selling “framers”.

3. “Diminished value is not recognized in this state”. This statement is also a falsehood. Third party diminished value is recognized in every state. If you have a newer model vehicle that has been involved a significant accident, you are owned diminished value.

As is said, “if it walks like a duck, and quacks like a duck”….if what is being stated about your diminished value is questionable, it probably is. Call Appraisal Group of America at 877-655-1661 and we will discuss your diminished value claim for free. Talk to an educated, licensed, professional staff member who will give you the correct, knowledgeable, and personal attention that you deserve. We prepare and help settle diminished value claims on a daily basis. Considering the amount of money that is at stake, arm yourself with the best. We only work for consumers and we look out for your best interest. Our fiduciary duty is only to our customer.

Call today and get the diminished value money that is due to you.

Terry and Monica Fisher
autoloss.com